FAQ's

 

HOW TO ORDER

Simple steps:

1. Browse from the Homepage or the Categories page

2. Click on a product, enter a quantity and click 'Add to Cart'

3. Please make sure you review all the products in your cart before checkout as once an order is generated it cannot be amended
4. Click on Checkout.  At the Checkout enter your details and we will calculate the delivery fee for you
5. Our system will process your order, you'll receive a confirmation and your nominated credit card will be charged
6. Get ready to receive your delivery of yummy vegan food!

 

FAQ’s

 

What is your delivery area?

Our current delivery areas and fees are the following:

Postcode Delivery Fee Suburbs
4000 7.00 Brisbane, Spring Hill
4001 7.00 Brisbane
4002 7.00 City East, Wintergarden
4003 7.00 Brisbane
4004 7.00 Brisbane
4005 7.00 New Farm
4006 7.00 Bowen Hills, Fortitude Valley, Herston, Newstead
4007 7.00 Ascot, Hamilton
4008 9.00 Pinkenba
4009 9.00 Eagle Farm
4010 5.00 Albion
4011 7.00 Clayfield, Hendra
4012 7.00 Nundah, Toombul, Wavell Heights, Wavell Heights North
4013 9.00 Northgate
4014 9.00 Banyo, Nudgee, Nudgee Beach, Virginia
4017 10.00 Bracken Ridge, Brighton, Deagon, Sandgate, Shorncliffe
4018 11.00 Fitzgibbon, Taigum
4019 17.00 Clontarf, Margate, Margate Beach, Woody Point
4020 17.00 Redcliffe, Scarborough
4021 17.00 Kippa-ring
4022 17.00 Rothwell
4029 5.00 Royal Brisbane Hospital
4030 5.00 Lutwyche, Windsor, Wooloowin
4031 5.00 Gordon Park, Kedron
4032 7.00 Chermside, Chermside West
4034 8.00 Aspley, Boondall, Carseldine, Geebung, Zillmere
4035 8.00 Albany Creek, Bridgeman Downs
4036 9.00 Bald Hills
4037 9.00 Eatons Hill
4051 3.00 Alderley, Enoggera, Gaythorne, Grange, Newmarket, Wilston
4053 6.00 Brookside Centre, Everton Hills, Everton Park, Mcdowall, Mitchelton, Stafford, Stafford Heights
4054 7.00 Arana Hills, Keperra
4055 8.00 Bunya, Ferny Grove, Ferny Hills, Upper Kedron
4059 6.00 Kelvin Grove, Red Hill
4060 5.00 Ashgrove
4061 7.00 The Gap
4064 7.00 Milton, Paddington
4065 7.00 Bardon
4066 7.00 Auchenflower, Mount Coot-tha, Toowong
4067 8.00 St Lucia
4068 9.00 Chelmer, Indooroopilly, Taringa
4069 10.00 Brookfield, Chapel Hill, Fig Tree Pocket, Kenmore, Kenmore Hills, Pinjarra Hills, Pullenvale, Upper Brookfield
4070 15.00 Anstead, Bellbowrie, Moggill
4072 8.00 University Of Queensland
4073 11.00 Seventeen Mile Rocks, Sinnamon Park
4074 12.00 Jamboree Heights, Jindalee, Middle Park, Mount Ommaney, Riverhills, Sumner, Westlake
4075 12.00 Corinda, Graceville, Graceville East, Oxley, Sherwood
4076 15.00 Darra, Wacol
4077 15.00 Doolandella, Durack, Inala, Richlands
4078 15.00 Ellen Grove, ForestLake
4101 8.00 Highgate Hill, South Brisbane, West End
4102 8.00 Buranda, Dutton Park, Woolloongabba
4103 9.00 Annerley, Fairfield
4104 9.00 Yeronga
4105 9.00 Moorooka, Tennyson, Yeerongpilly
4106 12.00 Rocklea
4107 11.00 Salisbury
4108 12.00 Archerfield, Coopers Plains
4109 15.00 Macgregor, Robertson, Sunnybank, Sunnybank Hills
4110 15.00 Acacia Ridge, Heathwood, Larapinta, Pallara, Willawong
4111 12.00 Nathan
4112 15.00 Kuraby
4113 15.00 Eight Mile Plains, Runcorn
4114 18.00 Kingston, Logan Central, Woodridge
4115 18.00 Algester, Parkinson
4116 18.00 Calamvale, Drewvale, Stretton
4117 20.00 Berrinba, Karawatha
4118 18.00 Browns Plains, Forestdale, Heritage Park, Hillcrest, Regents Park
4119 18.00 Underwood
4120 9.00 Greenslopes, Stones Corner
4121 9.00 Holland Park, Holland Park West, Tarragindi, Wellers Hill
4122 10.00 Mansfield, Mount Gravatt, Mount Gravatt East, Upper Mount Gravatt, Wishart
4123 11.00 Rochedale, Rochedale South
4124 20.00 Boronia Heights, Greenbank
4125 20.00 Munruben, Park Ridge
4127 19.00 Daisy Hill, Priestdale, Slacks Creek, Springwood
4128 19.00 Shailer Park, Tanah Merah
4129 20.00 Loganholme
4131 18.00 Loganlea, Meadowbrook
4132 18.00 Crestmead, Marsden
4133 20.00 Chambers Flat, Logan Reserve, Waterford, Waterford West
4151 9.00 Coorparoo
4152 10.00 Camp Hill, Carina, Carina Heights, Carindale
4153 10.00 Belmont
4154 15.00 Gumdale, Ransome, Wakerley
4155 14.00 Chandler
4156 15.00 Burbank, Mackenzie
4157 16.00 Capalaba, Capalaba West, Sheldon
4158 17.00 Thorneside
4159 18.00 Birkdale
4160 20.00 Ormiston, Wellington Point
4161 19.00 Alexandra Hills
4163 22.00 Cleveland
4164 22.00 Thornlands
4169 8.00 East Brisbane, Kangaroo Point
4170 9.00 Cannon Hill, Morningside, Norman Park, Seven Hills
4171 9.00 Balmoral, Bulimba, Hawthorne
4172 11.00 Murarrie
4173 11.00 Tingalpa
4174 12.00 Hemmant
4178 22.00 Lytton, Port Of Brisbane, Wynnum, Wynnum North, Wynnum West
4179 22.00 Lota, Manly, Manly West
4214 30.00 Arundel, Ashmore, Molendinar, Parkwood
4219 30.00 Burleigh
4220 30.00 Burleigh Heads, Burleigh Waters, Miami
4280 25.00 Jimboomba, North McLean
4305 28.00 Basin Pocket, Brassall, Bremer, Churchill, Coalfalls, East Ipswich, Eastern Heights, Flinders View, Ipswich, Leichhardt, Limestone Ridges, Moores Pocket, Newtown, North Ipswich, North Tivoli, One Mile, Raceview, Sadliers Crossing, Tivoli, West Ipswich, Woodend, Wulkuraka, Yamanto
4500 12.00 Bray Park, Brendale, Cashmere, Clear Mountain, Joyner, Strathpine, Warner
4501 12.00 Lawnton
4502 15.00 Petrie
4503 15.00 Dakabin, Griffin, Kallangur, Kurwongbah, Murrumba Downs, Whiteside
4508 20.00 Deception Bay
4509 17.00 Mango Hill, North Lakes
4521 25.00 Dayboro, King Scrub, Laceys Creek, Mount Mee, Mount Pleasant, Ocean View, Rush Creek

 

For Gold Coast deliveries:

Minimum order is $140.00

Deliveries only on Saturday or Sunday

 

For Sunshine Coast deliveries:

Minimum order is $140.00

Deliveries only on Saturday or Sunday

 

Please let us know if your suburb is not listed by contacting us at:

contact@veganpantrybrisbane.com.au

 

Why don't you deliver to my area?

As a young business starting out we felt it was best to start with deliveries to areas we know we can get to on time.  While we'd love to open up our delivery areas to all suburbs from the get-go, this will inevitably lead to disappointment when we can't deliver to the timeframe you request.

Please be patient with us though, we will open up our delivery area range as soon as possible.  Please keep an eye on our website where we will update shoppers with areas we add to our delivery range 

 

Your prices are cheaper than other places I shop, is there something wrong with your stock?

No there is nothing wrong with our stock, nor is the expiry date approaching.  We simply know how hard you work for your coin and want to thank you, not only for shopping with us, but also for being our vegan amigo.  We don't have the same overheads as other businesses and can bring you delicious vegan food at really competitive prices.

Additionally, if we can make you happy with our price points, we know you will recommend us to your friends, family and colleagues 

 

You don't seem to stock a huge range of products, why?

Bear with us, we are working on expanding our product offering so you can order everything you need from us

 

You don't stock some of my favourite snacks, why?

A lot of work has gone into ensuring we don't stock products with palm oil and so unfortunately, your favourite chips or chocolate bar may not appear on our page because of that ingredient.  We are passionate about not supporting the palm oil industry.  We do however stock a great range of alternatives we know you will love and enjoy knowing no animals or villager lost their life for an ingredient we feel is totally unnecessary

 

What if I'm not home when my order arrives?

Our delivery times are Monday to Friday 5.30pm-9.30pm, Saturday and Sunday 9am-9pm.

On the requested delivery date, you agree to be available to take delivery.  We aim to deliver all orders to you in person hence our later delivery times.

As most of our products are frozen, we do not leave orders at the door or outside home, but if you think you are not going to be home at the delivery time, please leave an esky or ice box/bag so we can leave your order there. Please leave us a note when placing your order with a designated safe place. Your items should stay cool and safe for at least 1 hour. When you order with us, you agree to our Terms and Conditions which states that we cannot be held liable for missing orders if you elect to have your order left rather than take delivery in person

We don't provide cold boxes or ice bricks unfortunately. 

 

I arranged an order to be left on my front verandah but when I got home it wasn't there, can I get a refund?

When you order with us, you agree to our Terms and Conditions which states that we cannot be held liable for missing orders if you elect to have your order left rather than take delivery in person 

 

I received my order and noticed the packaging was damaged on one of the products, can I get a refund?

We take every care when packing your order to ensure everything is perfect before delivering to you but we acknowledge we might miss something.  f this is the case, please contact us by phone as soon as possible and let us know so we can arrange a replacement product.  We don't want to let you down so depending on the problem, we'll even throw in a freebie

 

I spend over $100 every order, can I get free delivery?

Absolutely! This is our standard offer for all orders over $100*

*All purchases of physical groceries of $100.00 or more qualify for free delivery.  Gift cards are electronic products and are not included in the free delivery offer.

 

I've got a party to arrange and need catering but you don't deliver to my area, how can I make it happen?

Please drop us an email at contact@veganpantrybrisbane.com.au and let us know what you have in mind.  We can make arrangements depending on the details

 

You donate to charities, why?

To be kind is good - we feel it is our duty to give back where we can.  For the animals and for humanity.  If you have involvement with a charity that is in line with our ethos please drop us an email at contact@veganpantrybrisbane.com.au and we'll see how we can help

 

You run a vegan business, are YOU vegan?

100% yes - level 5 vegans are running the show at Vegan Pantry Brisbane

 

Why I can't get free shipping if I purchase a Gift Card along with my products?

All purchases of physical groceries of $100.00 or more qualify for free delivery.  Gift cards are electronic products and are not included in the free delivery offer.  Also, if you only purchase Gift Cards (and not physical groceries) you will not incur any delivery fees.